RETURNS & EXCHANGES
More than anything,
We value the relationship we have with our Customers
THAT'S WHY WE OFFER AN INDUSTRY BEST
100 DAY EXCHANGE POLICY*
To Initiate an Exchange, Refund, or to Report a Missing or Damaged Item Click Here: https://urbanmodesty.converterai.com/
The only way to conduct a Return or Exchange is through this portal. Please do not just mail the items back, they will not be processed. If the portal does not work, please email customercare@urbanmodesty.com
Refund, Exchanges, and Damaged Items Policy:
- Return for Refund: For the first 14 days you may request a refund. A 10% Restocking fee to cover the cost of return shipping applies, this applies to refunds only. The maximum order refund amount is $200. Refunds in excess of $200 will be issued in the form a of a gift card.
- Exchanges: Will be issued in the form of a gift card, which you can use to purchase any item on the site, we will cover the restocking fee / cost of shipping back to us. The gift card will be used like a new order, i.e. any new shipping fees will apply, as well as free shipping offers. Cannot exchange an exchange.
- Damaged Items: Please report the issue. Let us know it was damaged upon arrival or after being worn. Pictures are required. We will investigate and replace the item if the damage is due to defect.
Pre-Shipment USPS Shipping Tracking Status:
If you placed an order, and have a tracking number, but the tracking status states "Pre-Shipment" for over a week, your item is either pre-order/backordered (check the product page) or out of stock. We contact all customers about out of stock items but sometimes we are not able to reach them. If you do not hear from us please email customercare@urbanmodesty.com
*Policy Exceptions:
- Tailored Items cannot be returned or exchanged
- Due to hygienic reasons, all hijabs, underscarves, swimsuits, and salah outfits are final sale. No refunds or exchanges.
- Clearance and Final Sale items are final sale. No refunds or exchanges.
- Gowns are Final Sale. No refunds or exchanges.
- Worn Items - Items Must Be Unworn, Unwashed, with an included original hang tags attached. Items must be folded in original packaging as the item was shipped to the customer. Items need to be resellable.
- One refund or exchange is allowed per order
- Once placed orders cannot be cancelled
To Contact Us:
Email: customercare@urbanmodesty.com