PREORDER SHIPS September 25
- Model is wearing a small
- Runs true to size
- Dry Clean
- All gowns are final sale, no exchanges or returns
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use Installments by Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Can I use Installments by Afterpay if I’m an international customer?
Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your schedule pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
What if I can’t pay an Afterpay installment?
If you fail to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount. For more details, please see terms and conditions: https://www.afterpay.com/purchase-paymentagreement
How do I return or exchange an item purchased using Installments by Afterpay?
If you have changed your mind, you can return your Afterpay purchase for exchange or store credit or for a refund. Please check that your return or exchange meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/privacy-policy If you have any questions about your Afterpay account, please contact Afterpay directly via web form found here. This is bigger text./div>
More than anything, we value the relationship we have with our customers;
THAT'S WHY WE OFFER AN INDUSTRY BEST 100 DAY EXCHANGE AND 7 DAY RETURN POLICY!
Hijabs are final sale, due to hygienic reasons. Clearance items are exchange only. Gowns are exchange only for size.
We ask you please forgive us in advance if we make any mistakes.
This page is intended to help with:
- Returns or Exchanges
- Order Status Request
- Report a missing or defective item
Our customer care hours are:
- 9 am - 5 pm EST Monday - Thursday
- 9 am - 1 pm EST Friday
- Closed Weekends and All US National and Religious Holidays
Please allow 24-48 hours (not including closed days) for a response. Peak seasons, such as holidays, may result in some delays in responses. Don't worry, we are on it!
Our Return and Exchange Policy:
Return and Exchange Period
- We offer a generous 100 Day Exchange Policy. Period is calculated from the time you receive the item to the time we received the item for exchange at our warehouse.
- We offer a 21 Day store credit return policy or 7 Day money back Return Policy (clearance or final sale are exchange or store credit only, no money back), enough time to try items on. The period is calculated from the time you receive the item to the time we receive the return item at our warehouse.
Return and Exchange Requirements
- Items must be unworn, unscented, unwashed, and unaltered
- Items must be folded and in original clear plastic packaging
- All included hang tags must remain on
- Hijabs (for hygiene reasons) are final sale
- Gowns are exchange only for a different size of the same gown
- Clearance items are exchange only
Return or Exchange Instructions:
Please mail unworn items, with tags attached and in original packaging, to:
Urban Modesty Inc.
9728 3rd Avenue
SUITE - 427
Brooklyn, NY 11209
Attn: (State your order number and returns, exchanges, or returns & exchanges)
Please include a note stating:
- Your order number: which is in the invoice we emailed you
- What your request is: For example exchange item xyz for item abc in size 123 OR return for refund or store credit
- If Return, the reason for not exchanging: With hundreds of items to exchange for we get surprised by the extremely rare, less than one in a hundred, return. This will help us improve. For example, our mail return reason is no plus sizes, we are on it 😘
- Delivered to you date: Date tracking number states the item was delivered
- Payment for exchange shipment cost: Please make payment for shipping exchange back to you through either of these 3 methods:
- Send $6.95 via paypal to b2b@urbanmodesty.com (include your order number)
- Include a check or money order for $6.95.
Returns are responsible for ALL shipping costs as stated on your USPS label or as we were billed (this includes free shipping offer reimbursement). Shipping will be deducted from the refund amount.
For Order Status:
Please note orders require 2-3 business days (closed weekends and holidays) processing time in addition to any quoted shipping time. International orders shipping time can range from 10-15 business days, due to customs, etc. For example, if you selected 1-3 day shipping at checkout, please add 2-3 business days for processing.
For order status please email us at customercare@urbanmodesty.com or message us (9 am - 3 pm EST Monday - Friday) using the chat on the bottom right section of our site. Include your order number with all communications.
To Report a Missing Item, Incorrectly Received Item, or Defective Item:
- Please note items ship from multiple warehouses. If you received a package with part of your order, expect another package with the remainder of your order.
- Before contacting us please confirm none of your items are on PRE-ORDER. If any items are on PRE-ORDER, expect your entire order to arrive based on the PRE-ORDER details on the PRE-ORDER product page.
- For incorrectly mailed items, we will ask you to please mail back the item via USPS Priority Mail. We will refund you the cost of shipping. You may also ask to keep the incorrect item at a discount.
- Please email us at customercare@urbanmodesty.com or message us (9 am - 3 pm EST Monday - Friday) using the chat on the bottom right section of our site. Include your order number with all communications.
